Defective/Damaged Item Return Policy

In the event that an item purchased from DVDPlanet is defective, we will exchange the disc under the manufacturer's warranty for a copy of the same title, provided the title is still currently available in our regular inventory. If the title is no longer available, or has been reissued by another studio, or is no longer covered by the manufacturer's warranty, this warranty is void.

Unfortunately, certain models of DVD players are not able to play certain DVDs. DVDPlanet cannot be held responsible for discs that cannot be played on certain systems. However, DVDPlanet will exchange the incompatible title with another title provided the warranty conditions are met. Items not accepted under the terms of this warranty will be returned, freight collect, to the sender.

Returned titles must be in their original factory packaging. Enclose with each returned title the following information:
  • Your name, address and telephone number.
  • A copy of your DVDPlanet receipt as proof of purchase.
  • The reason why you are returning the title.
When returning items to us, use a sturdy carton that will prevent damage to the disc. Do not use a Jiffy Bag, brown paper, or other soft containers. It is strongly suggested that discs be returned via the U.S. Postal Service Priority Mail, for shipping charges between $3 to no more than $10. To save money on shipping, do not use a third party shipping or packaging service. Parcel post packages will require insurance to be purchased separately.

Send all returns to:
DVDPlanet
Attn: Returns Department
900 N. Rohlwing Rd.
Itasca, IL 60143

You may also contact our customer service department if you have any other questions.


Non-defective return policies

Only sealed, unopened titles will be accepted for credit, exchange, or refund within 30 days of purchase. Discs must be in "like new" condition in order for us to issue credit. Any disc not meeting these conditions will be returned to you and no credit issued. Credit will not be issued for shipping charges and you will be charged a shipping charge for exchanges. A copy of your original purchase receipt is required.

This policy is not intended to confer, and does not confer, any rights or remedies.

Returned titles must be in their original factory packaging. Enclose with each returned title the following information:
  • Your name, address and telephone number.
  • A copy of your DVDPlanet receipt as proof of purchase.
  • The reason why you are returning the title.
Send all returns to:
DVDPlanet
Attn: Returns Department
900 N. Rohlwing Rd.
Itasca, IL 60143
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