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Defective/Damaged Item Return Policy
In the event that an item purchased from DVDPlanet is defective, we will exchange the disc under the manufacturer's warranty for a copy of the same title, provided the title is still currently available in our regular inventory. If the title is no longer available, or has been reissued by another studio, or is no longer covered by the manufacturer's warranty, this warranty is void.
Unfortunately, certain models of DVD players are not able to play certain DVDs. DVDPlanet cannot be held responsible for discs that cannot be played on certain systems. However, DVDPlanet will exchange the incompatible title with another title provided the warranty conditions are met. Items not accepted under the terms of this warranty will be returned, freight collect, to the sender.
Returned titles must be in their original factory packaging. Enclose with each returned title the following information:
Send all returns to:
You may also contact our customer service department if you have any other questions.
Non-defective return policies
Only sealed, unopened titles will be accepted for credit, exchange, or refund within 30 days of purchase. Discs must be in "like new" condition in order for us to issue credit. Any disc not meeting these conditions will be returned to you and no credit issued. Credit will not be issued for shipping charges and you will be charged a shipping charge for exchanges. A copy of your original purchase receipt is required.
This policy is not intended to confer, and does not confer, any rights or remedies.
Returned titles must be in their original factory packaging. Enclose with each returned title the following information:
In the event that an item purchased from DVDPlanet is defective, we will exchange the disc under the manufacturer's warranty for a copy of the same title, provided the title is still currently available in our regular inventory. If the title is no longer available, or has been reissued by another studio, or is no longer covered by the manufacturer's warranty, this warranty is void.
Unfortunately, certain models of DVD players are not able to play certain DVDs. DVDPlanet cannot be held responsible for discs that cannot be played on certain systems. However, DVDPlanet will exchange the incompatible title with another title provided the warranty conditions are met. Items not accepted under the terms of this warranty will be returned, freight collect, to the sender.
Returned titles must be in their original factory packaging. Enclose with each returned title the following information:
- Your name, address and telephone number.
- A copy of your DVDPlanet receipt as proof of purchase.
- The reason why you are returning the title.
Send all returns to:
- DVDPlanet
- Attn: Returns Department
- 900 N. Rohlwing Rd.
- Itasca, IL 60143
You may also contact our customer service department if you have any other questions.
Non-defective return policies
Only sealed, unopened titles will be accepted for credit, exchange, or refund within 30 days of purchase. Discs must be in "like new" condition in order for us to issue credit. Any disc not meeting these conditions will be returned to you and no credit issued. Credit will not be issued for shipping charges and you will be charged a shipping charge for exchanges. A copy of your original purchase receipt is required.
This policy is not intended to confer, and does not confer, any rights or remedies.
Returned titles must be in their original factory packaging. Enclose with each returned title the following information:
- Your name, address and telephone number.
- A copy of your DVDPlanet receipt as proof of purchase.
- The reason why you are returning the title.
- DVDPlanet
- Attn: Returns Department
- 900 N. Rohlwing Rd.
- Itasca, IL 60143
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