Frequently Asked Questions
Welcome to DvdPlanet.com! You'll find all of your favorite DVD Planet titles right here. We bring the top entertainment choices at great prices right to your door. At DVD Planet, we hand-pick all our selections to offer you the best there is in video entertainment. It's a DVD Planet tradition.
- By Telephone
- Monday - Friday, 8a - 7p CT
- Saturday 9a - 5p CT
- By Fax
- By Email
- Click Here to send us a message
- DVDPlanet.com support will respond as soon as possible, usually within 24 hours
- By Mail
- Reach our customer support via the US Postal Service:
740 Hilltop Dr
Itasca, IL 60143
Returns and Defective Items
- Items must be returned in the same condition received. All returns must be postmarked within 30 days of shipment. Merchandise can only be returned in cases of defect, damage or if the item was different than described. When writing to DVD Planet to arrange for its return, please be as descriptive as possible regarding the problem with the merchandise.
- Return Postage
- Shipping and handling charges for returning orders are borne by the buyer, unless
- we made an error with your order
- the item was defective or
- the product was damaged in shipping
- Return of Merchandise
- To ensure the safe return of the merchandise, items valued at over $75 must be returned to DVD Planet with a traceable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.
- Sending the return via a trackable shipping method protects you in the event DVD Planet doesn't receive an item.
- Note that Delivery Confirmation through the U.S. Postal Service does not offer a signature service.
- Return Address
- DVD Planet
ATTN: CDF Returns Dept
300 Omicron Court STE A
Shepherdsville, KY 40165-9794
- Please include a note containing:
- Your Order Number
- Your Name/Email Address
- Reason For Return
- Import Product Notes
- Please note that some imported items are shipped without plastic wrap. This is standard packaging process used in many countries outside of the USA. Please be assured that the merchandise you receive are NEW unless otherwise noted. In the event an item is found to be damaged or defective, the item will be replaced with a like title. We do not substitute for another item. If the item is of limited quantity or cannot be replaced, we will credit your account upon receipt of the defective merchandise.
- Stock Images, Rare Packaging
- Product photographs are stock images and may not necessarily represent the current version of title. We do out best to maintain an accurate image database, but products are often re-released using the same UPC with slightly different packaging. It is unlikely we would be stocking an out of print limited edition CD with a special cover. Chances are that the item has been released with a different packaging.
- FREE SHIPPING
- DVD Planet offers FREE standard shipping in the USA for orders over $35 (heavyweight items are subject to an additional surcharge).
- Rate Table
- Current Shipping & Handling Rates
|Ship Method||Item #1||Each Extra||Heavyweight *||Est Delivery Time
|USA Orders - Standard Shipping||$1.99||$1.99||$1.00/lb (over 1 lb)||3-10 Business Days
|USA Orders - Priority Service||$4.98||$0.99||$2.00/lb (over 1 lb)||2-5 Business Days
|USA Orders - Overnight Service||$11.98||$1.99||$2.00/lb (over 1 lb)||1 Business Day
|USA Orders - 2nd Day Service||$9.48||$1.49||$2.00/lb (over 1 lb)||2 Business Days
|Intl Orders - International Air||$8.98||$1.99||$5.00/lb (over 1 lb)||7-15 Business Days
|USA Orders - Std Non-48 State Service||$1.99||$1.99||$1.00/lb (over 1 lb)||3-10 Business Days
|APO/FPO Orders - Priority Service||$4.98||$0.99||$2.00/lb (over 1 lb)||2-5 Business Days
- * Heavyweight Items
- Heavyweight is a surcharge for items that weigh more than one pound
- We reserve the right to cancel any heavyweight order to an international destination, US territory, or APO/FPO.
- USA Orders
- Orders are generally shipped via the US Postal Service and will be delivered by your local mailcarrier. We use DHL/Globalmail to expedite your package and speed delivery times. This means that your package is flown to the nearest USPS hub and injected into the US Postal Stream as close to your final destination as possible.
- Other Shipping Methods are also available during checkout
- Overnight and 2nd Day US Delivery
- Applies to 1st shipment only. Backorders will ship via regular US Postal Service mail
- Non-USA, International Orders
- Are generally shipped via Expedited airmail in conjunction with DHL/Globalmail and your local postal service. Your package is delivered by your regular postal worker. DHL/Globalmail helps us expedite delivery by flying your package closer to your destination before injecting the mail into the postal stream.
- Other Shipping Methods are also available during checkout
- Please be prepared to pay the Customs Duty your country charges. We are not and can not be responsible for what your country charges. We do not declare packages at less than paid value and we do not make special accommodations such as opening your package and only shipping discs.
- Free Shipping
- Free Standard Shipping offered on orders with a $35 or greater item subtotal after all coupons and promotions are accounted for. Offer valid only for orders shipping to addresses in the United States.
International Shipping Countries
- What Countries?
- The following countries are currently available for shipment of goods: Argentina, Australia, Austria, Belgium, Canada, Chile, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Liechtenstein, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, United Kingdom, United States of America
- My Country is not listed
- While this list will grow in the future, we are currently only doing business with the above locations and will no longer ship to other non-listed countries.
- What Is This?
- Some of the items we carry have export restrictions placed on them. We cannot ship them to addresses outside of the United States. They are identified on search results, product details, shopping cart and checkout screens.
- My Address Is Outside of the United States
- Unfortunately, you will not be able to complete your order without removing these items from your shopping cart. We apologize for any difficulty this causes you.
- My Shipping Address is in the US
- This does not affect you. All products on this site are available for your purchase.
- Accepted Forms of Payment
- Credit Card Charge
- Your Credit Card will only be charged for items that have shipped
- California, Illinois, Kentucky and Florida Residents
- Orders shipped to the states of California, Illinois, Kentucky and Florida will be charged sales tax on the order total (items + shipping & handling)
- California orders will have 8% of order total collected
- Illinois orders will have 6.25% of order total collected
- Kentucky orders will have 6% of order total collected
- Florida orders will have 6% of order total collected
To stop receiving future mailings or emails from DVD Planet or to ask that your mailing or email addresses not be made available to other companies, please contact us using one of the methods above.
Please understand that even if you opt-out of future mailings or emails, on your acceptance of third party company offers on our web site, DVD Planet will still share your contact and billing information.
This policy is not intended to confer, and does not confer, any rights or remedies.
To protect your personal information DvdPlanet.com uses SSL encryption, which is the Internet-approved standard in security. Any personal information you disclose is sent over our secure server. All DVD Planet customer information is stored on an on-site server protected by a firewall and cannot be accessed via the internet.
DVD Planet does utilize "cookies" to aid in recognizing repeat visitors. This information is completely anonymous, Cookies do not reveal your identity. The only personal information collected by DVD Planet is that which you voluntarily provide when making a purchase or requesting a catalog or newsletter.
Minimum Browser Requirements
Internet Explorer 7
Why Shop At DVD Planet?
Unlike most other sites, we stock all our product in our own warehouse. We do not rely on anyone else to get your instock order out the door. Single item orders are picked, processed and packaged in a matter of hours, not days. Multiple-item orders are hand-packed and usually out the door in a day or so.
The majority of our DVD's are Region 1 / NTSC DVD's. This means that the DVD's are only able to play on DVD players made within the United States and Canada. We also stock some specialty DVD's that may be another Region than Region 1 and in PAL format, to play these DVDs you will need a compatible DVD player. For more information on DVDs, HD DVDs and Blu Ray, there's a great DVD FAQ compiled by the people at the usenet group rec.video.dvd. It's updated frequently and covers almost everything there is to know about the DVD format. It is found at: http://dvddemystified.com/dvdfaq.html
Our sophisticated warehouse utilizes the latest technological innovations to help ensure your order is out the door the same day we get it. Near-perfect accuracy is guaranteed by our computerized picking lists, handheld barcode scanners and barcode driven sorting machines. Our team of highly motivated employees watch over the entire process every step of the way.
- Search Help: I Can't Find What I Am Looking For
- Please See Our Search Help Page
- 30 item limit for individual products
- DVD Planet does limit the number of items for an individual product that can be purchased to 30.
- Products displaying Item Currently Unavailable
- Products displaying Item Currently Unavailable are out of stock at our vendor warehouses and unavailable until further notice.
- Concerning images, or product descriptions
- We try our best to provide up-to-date images and descriptions but occasionally make errors. In most cases the only information we have available on a given title is what we have listed. If the image we show is different than the description, please let us know before you buy. We don't want you to be disappointed when you receive something other than what you thought you purchased.